Refund Policy

Last updated: October 16, 2026

This policy explains when and how your money is returned if a purchase is refunded. Payments and refunds are handled by Lemon Squeezy, our merchant of record, under their terms.

1. Eligibility

A refund may be issued in the following situations:

• Out of stock — the product you paid for is unavailable and cannot be delivered.
• Order cancelled before shipping — you cancel your order before it is dispatched.
• System error / duplicate charge — a payment failed or was charged twice due to a system error.

2. Processing time

• Refunds are processed by Lemon Squeezy to your original payment method.
• Most refunds appear within 5–10 business days, depending on your bank or card issuer.

3. Refund method

• Original payment method — refunds are returned to the card or payment method used at checkout.

4. Customer support

To file a refund claim, contact us at:

• Email: support@marketsheet.broca.id
• WhatsApp: +62 812-xxxx-xxxx
• Phone: +62 21-xxxx-xxxx